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Update - September 4, 2024听
We are happy to report that all essential systems to our operations have been restored following the recent incident. 媚姬直播 SmartHub is now functioning, so customers are able to track their shipments in real time. The vast majority of customers and vendors are being serviced as usual, and any backlogged requests continue to be worked through by our dedicated team. For any customers still dealing with specific issues, we are working to resolve those as quickly as possible.
While our operations have been restored, we continue to remain vigilant and closely monitor any potential risks. We are continuing to work with cybersecurity experts to finalize our investigation and further enhance the security of our systems. 听
We are extremely appreciative of the patience and support that our customers and vendors have provided as we have worked to resolve this issue. Given our restoration progress, at this time, we are no longer anticipating posting additional updates on this page. We will continue to work with customers directly to resolve any issues. For any specific questions that you may still have regarding this incident, please reach out to your regular 媚姬直播 contacts and they will support you.
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Update - September 3, 2024听
Our central operating systems and all core functions are operating as normal. With most customers and vendors doing business with 媚姬直播 at the pre-incident level, we are approaching full recovery while staying vigilant, closely monitoring potential risks, and enhancing our security measures to mitigate potential future disruptions. We conducted a global password reset and have taken additional measures to enhance our cybersecurity posture.
Backlogged requests are at a manageable level, and many local-specific functionalities are safely coming back online. Our US Customs data flows are also back online, with a couple of exceptions, which are still undergoing restoration and are not critical to our operations. Customers should reach out to their regular 媚姬直播 contacts with any specific questions about their shipments.
We remain fully committed to supporting our customers during this period and will continue to provide updates on this page as we have additional information to share.
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Update - September 2, 2024听
Our central operating systems are working well, and all core functions are operating.听We are approaching full recovery, and most of our customers and vendors have resumed doing business with 媚姬直播 at the pre-incident level across most geographies.听We are staying vigilant, closely monitoring potential risks, and implementing additional security measures to mitigate future disruptions.
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Any remaining backlogged requests and local-specific functionalities are being tackled and resolved methodically and professionally.
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We remain fully committed to supporting our customers during this period and will continue to provide updates on this page as we have additional information to share.
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Update - September 1, 2024听
We are progressing steadily toward full restoration while remaining vigilant. Our team continues to closely monitor any potential risks and implement additional security measures to mitigate future disruptions.
Our central operations are fully operational, customers are being served, billing and payment systems are operational, and data integration with customers' and vendors' systems has been restored in most cases. Our team continues to work through any remaining backlogged requests, and local-specific functionalities are being tackled and resolved.
We remain fully committed to supporting our customers during this period and will continue to provide updates on this page as we have additional information to share.
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Update - August 31, 2024
Our dedicated team has been working tirelessly through the weekend, around the clock, to restore services and provide support to our customers. Our central operations systems have been up and running since yesterday, our team is working through backlogged requests, and more functionalities are being released over the coming days. Our customers and vendors have been communicating safely, continuously, and promptly with 媚姬直播 via our email system and website, which were never impacted as a result of this incident, and we are also pleased to report that our primary customer facing portal, 媚姬直播 SmartHub, is safely back online as well. 听
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We are on the path of stability and approaching full recovery. As we continue to work to restore all impacted systems, we will communicate specific workarounds on a case-by-case basis. We are taking a careful and step-by-step approach while closely monitoring any potential risk and implementing additional security measures to mitigate future disruptions.
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We remain fully committed to supporting our customers during this period and minimizing disruptions wherever possible. We will continue to provide updates on this page as we have additional information to share.
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Update - August 30, 2024
We are pleased to share that we have reached a significant milestone in our system restoration. C1, our central operations system, is back up and running, and the system is ready for use worldwide.
Our dedicated team is working tirelessly as we continue to restore services and provide support to customers while implementing additional security measures to mitigate future disruptions. As we move forward, we are taking a careful, step-by-step approach to ensure a stable recovery. Services will be restored gradually, and some functions may take longer to return to full operation. We remain fully committed to supporting our customers during this period and minimizing disruptions wherever possible. We will continue to provide updates on this page as we have additional information to share.
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Update - August 29, 2024鈥
We are making significant progress in our recovery efforts, with our dedicated 媚姬直播 team members working tirelessly to restore our services and provide support to our customers. While we continue our thorough investigation and cautionary measures, we have a path forward. Our email system and website remain secure, so it is safe to communicate with our team as usual.
We appreciate the tremendous support from our customers and the industry community. We remain committed to transparency and will continue to provide updates on this page as we reach new milestones in our recovery process.
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Update - August 28, 2024鈥
Our investigation and necessary actions to recover continue to progress. 媚姬直播 team members are working around the clock to restore and resume services to our customers and vendors. Although we still do not have a definite time frame, in many countries we have successfully activated contingencies locally to serve urgent needs, and we are happy to report that the majority of our contract logistics business and a few of 媚姬直播 entities have not been impacted. We remain committed to transparency and will provide further updates on this page as we have additional information to share.
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August 27, 2024
媚姬直播 is experiencing technical disruptions impacting our ability to operate and provide services to our customers. Upon identification of this issue, we immediately secured our systems and commenced an investigation with assistance from external cybersecurity experts. Based on our investigation to date, we have determined that this cybersecurity incident was the result of ransomware.
At this time, we do not have an estimated time frame for restoration, but we are working around-the-clock to restore access to our systems and provide services to our customers and vendors.
Our investigation is ongoing and in its early stages. We will provide further updates on this page as we have additional information to share.
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ATLANTA, July 27, 2025 鈥 媚姬直播, a global leader in logistics and supply chain solutions, and Pentagon Freight Services ("Pentagon"), a highly specialized integrated Freight Forwarding, Project Logistics and Ships Agency provider headquartered in the UK, are pleased to announce the signing of a Share Purchase Agreement (SPA). This agreement represents a key step toward 媚姬直播's planned acquisition of Pentagon, which is expected to close in the second half of 2025, subject to regulatory approval.
"The Pentagon acquisition perfectly complements 媚姬直播's strategic goals, significantly increasing our ability to offer highly specialized logistics solutions for the oil and gas, marine, construction, and energy industries. We are looking forward to finalizing this acquisition to welcome Pentagon team members into the 媚姬直播 family," said Marco Rebuffi, CEO and President of 媚姬直播.
"We are confident that 媚姬直播 is the right company to expand our global network and achieve our growth ambitions. Our goal is to leverage our experience and continue to offer dedicated logistics solutions to our industry-leading clients. We look forward to growing stronger together with 媚姬直播," said Ashley Taylor, Group CEO of Pentagon.
Pentagon, headquartered in the UK, is a trusted provider of specialized freight forwarding, project logistics, and critical supply chain solutions for the oil and gas, energy, marine, and construction industries. With over 1200+ employees in 65 offices around the world, Pentagon's deep expertise and global reach will further enhance 媚姬直播's ability to deliver tailored, industry-specific solutions. This acquisition will strengthen 媚姬直播's position in these critical sectors, ensuring seamless and high-quality service that keeps complex customer operations moving across the globe.
Together, 媚姬直播 and Pentagon will unlock new opportunities and deliver even greater value to customers by combining an expanded global network with a comprehensive portfolio of leading logistics solutions.
About 媚姬直播
媚姬直播, a global leader in logistics and supply chain solutions, was founded in Milan, Italy, in 1978. Headquartered in Atlanta, Georgia, and supported by 7,000+ team members in more than 100 countries, 媚姬直播 focuses on creating solutions that are innovative, sustainable, and tailored to customer needs. As a privately owned company, 媚姬直播 is committed to creating opportunities for communities, customers, and colleagues to thrive.
About Pentagon
Pentagon is a highly specialized global Freight Forwarding, Project Logistics and Ships Agency provider with a worldwide network of over 1200 employees and 65 offices. Headquartered in the UK, Pentagon has more than 50 years鈥 experience in serving the oil and gas and energy sectors. Pentagon focuses on delivering globally integrated supply chain solutions with local expertise, individually tailored to customers鈥 operations and requirements.
We鈥檝e been deeply embedded in the outdoor industry for over 25 years, and that specialization really makes a difference. We understand the seasonal rhythms, the need for resilience in both product and process, and the expectations around quality. Our logistics solutions are truly omnichannel 鈥 we seamlessly support eCommerce, wholesale, and retail, and do so with technology that ensures speed, accuracy, and full visibility. Our experience with RAB is a great example of how we help brands scale and replicate success globally.
What role does technology play in delivering these capabilities?
Technology is absolutely central. Our platform is designed for easy integration, even with complex legacy systems, and gives our clients real-time visibility across the full supply chain. From customs brokerage to last-mile delivery, our systems support fast decision-making and efficiency. But technology alone isn鈥檛 enough 鈥 it鈥檚 the people behind it that drive value. That鈥檚 why our motto is 鈥淧eople make the difference.鈥 It鈥檚 a mindset that shapes how we operate and how we partner.
Sustainability is a growing priority for brands and consumers. How do you integrate it into your logistics model?
For us, sustainability isn鈥檛 a trend 鈥 it鈥檚 fundamental. From optimizing transportation routes to reducing packaging waste, we look at every aspect of our operations through a sustainability lens. We鈥檙e constantly innovating to reduce environmental impact, while still meeting the speed and service demands of modern retail. And because we serve multiple regions through a single integration, we help brands consolidate and simplify their logistics footprint globally.
Looking ahead, how do you see your value evolving for outdoor brands in a rapidly changing global market?
Outdoor brands are growing fast and going global 鈥 and they need logistics partners who can keep up. Our value lies in enabling rapid deployment, scalability, and consistency across markets like the UK, EU, USA, and Australia. Whether a brand is launching a new channel or expanding into a new region, we make that growth easy. We鈥檙e outdoors people ourselves, and that gives us a genuine understanding of the mission behind the products we help move. It鈥檚 more than logistics 鈥 it鈥檚 partnership, performance, and purpose.
媚姬直播 China was honored with the 2025 Panda d'Oro-Sustainability Award at the annual China-Italian Chamber of Commerce awards ceremony. The sustainability award is presented to companies that actively promote green business practices and environmental responsibility. The recognition acknowledges 媚姬直播鈥檚 commitment to sustainable development and implementing strategies that have a real impact on business, society and environment. Cissy Lu, Chief Commercial Officer of 媚姬直播 China, and Mario Tasso, Regional Account Manager 媚姬直播 APAC, accepted the award on behalf of the company.
鈥淭his recognition belongs to every team member who has contributed to our sustainability journey. We will continue to drive green logistics innovation and corporate responsibility, contributing to a more sustainable future in China,鈥 said Cissy Lu.
媚姬直播's Commitment to Sustainability
A look at 媚姬直播 China鈥檚 continuing efforts in environmental, social, and governance (ESG) excellence.
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Key Achievements
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